Cornwall Luxury Holiday Cottages – Availability & Booking

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Covid Refund Guarantee

Covid Refund Guarantee logo

In these uncertain times, it is reassuring to know that if you are unable to travel to take your holiday because of a national or regional lockdown, we will give you a full refund. Please note that the refund guarantee applies only to the address given on the booking at the time of booking being put in a high tier, and when the travel restriction coincides with the period of your holiday.  The refund guarantee covers lockdowns and Tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. A number of bank travel insurance policies as well as a number of single trip policies include cover for illness with Covid and self-isolation (example links below) or you can look for suitable cover on comparison sites such as GoCompare.  Please see our Cancellation Terms below for further information.

We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these providers.  Coverwise , Allianz Assistance , Trailfinders

To view the price for any cottage, please click on an available start date (any green square with either a blue and a yellow band, or just a blue band) and request the number of nights you want when prompted.  The table will then display the price for your holiday. Most of the year we are totally flexible and do any day start and any duration of stay (though there is a minimum charge for very short stays).  You can book online by completing the booking form, or you can call or email us if you have any questions or would prefer to book by phone (our number is 01579 350435).  You will receive an automated confirmation, and also a personal confirmation from us, which will include payment information.  If you opt to pay by credit or debit card then you will be transferred to the Barclaycard Secure Payment Gateway (we are unable for security reasons to take payment over the phone).  There is no payment surcharge for debit or credit card payments, BACS or cheques.

Tariff

Relax… the price you pay is all inclusive – there are no hidden extras – click here to see what’s included

Short Breaks are available for most of the year (excluding the main summer holidays) on the following basis:  1-2 nights 50% of weekly rate (in low season a minimum rate applies); 3 nights 60% of weekly rate; 4 nights 70% of weekly rate; 5 nights 80% of weekly rate; 6 nights 90% of weekly rate.

Payment information – we ask for a deposit of 1/3 of the price of your holiday, and the balance is payable six weeks before your holiday.  If you book less than six weeks before your arrival, then payment is due in full on booking.  We can accept payment by bank transfer or by credit or debit card (there is no charge for card payments).  We will email you to remind you when the balance is due, and at the same time will confirm things like your preferred bedroom configuration, and whether you need any baby kit.

CANCELLATION

Cancellation by You

Cancellations must be immediately notified to us and confirmed in writing. The treatment of a cancellation will depend on

  1. a) the date the booking was made
  2. b) when the cancellation is made and
  3. c) the reason for the cancellation

Bookings placed between 15 April 2020 and 08 January 2021 are covered by Master Cancel, and are subject to different T&Cs (see below).

Bookings placed from 09 January 2021 will be treated based of the reason for the cancellation, the length of time between cancellation and your holiday, and our ability to re-let the property, as follows:

National Lockdown – In the event of a national lockdown that coincides with your holiday, where you are unable to travel, and we are prevented from opening, you will receive a full refund.

Regional/Local Lockdown – In the event that the address given on the booking is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers the period of your booking, you will receive a full refund.  Please note that this applies only to the address given on the booking by the lead booker, and does not apply if an unidentified party member at a different address is unable to travel due to local lockdown.

Your inability (or the inability of any, some or all of your intended occupants) or disinclination to travel to and stay at your hired Cottage for any reason.  This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, a call to jury duty, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance then you accept responsibility for any loss that you may incur due to your cancellation.

Travel Insurance

It is the responsibility of the Lead Guest to acquire suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance.  We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday. There are several suitable options which include cover for COVID-related cancellation (see below), or you can look for suitable cover on comparison sites such as www.gocompare.com.  We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially or have any formal relationship with any of these providers.

https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx

https://www.allianz-assistance.co.uk/travel-insurance/Covid-19-travel-insurance.html

https://www.trailfinders.com/insurance#/step1

Refunds

All refunds will be subject to deduction of a non-refundable administration fee of £75 to cover our costs and third party costs related to the cancellation and remarketing (these costs include our admin costs,  re-marketing costs, bank fees, accounting fees and agency fees or commission payments).

A cancellation charge will be made based on the number of days notification of cancellation given by the person making the booking to Kernock Cottages, and whether the cottage is re-let for the period of the cancelled stay. Kernock Cottages will apply the scale shown in the table below to determine the amount of the refund payable to you.  If the cottage is not re-let, this will be a percentage of the total cost of the holiday.  If the cottage is re-let, the amount refunded will be the rebooking value (which may be less than you paid) less the non-refundable administration fee of £75. For the purposes of this Condition, the total cost of the holiday shall include any extra items ordered by the Holidaymaker.

Part Cancellations – If any person(s) in your party needs to cancel, this will not affect the total cost of your booking.  In addition, no refunds are payable in the event that you cut short your stay.

Refunds for cancellations more than 6 weeks out will be made within 3 working days of the date of cancellation, which must be in writing (by email).  Refunds for cancellations made less than 6 weeks out will be made within 3 working days of the earlier of the rebooking date, or the start date of the holiday (as the refund amount will depend on the rebooking value).

Time from Cancellation to ArrivalCottage not rebookedCottage rebooked
 We Refund to youWe Refund to you
> 6 weeksDeposit less £75Deposit less £75
36-42 days60% of total costRebooking value less £75
29-35 days50% of total costRebooking value less £75
22-28 days40% of total costRebooking value less £75
15-21 days30% of total costRebooking value less £75
8-14 days20% of total costRebooking value less £75
0-7 days10% of total costRebooking value less £75

 

Bookings placed between 15 April 2020 and 08 January 2021 have Cancellation Protection cover under our Master Cancel Policy if you cancel up to 2 days prior to arrival.

If you cancel up to and including 2 days before check-in date, you will receive a full refund of the lodging costs you have paid. Refund payment for cancelled booking will be released back to the cancelling guest at the latest within 2 weeks of cancellation. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund. Example: for a check-in on Saturday you could cancel the prior Thursday before 16.00 and be reimbursed in full, but not on Friday (1 day prior) or Saturday (day of check-in).  For this reason we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

Cancellation by Us

If we (Kernock Cottages) have to cancel your booking for any reason, including a Force Majeure event, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, you will be refunded in full.

(a) acts of God, flood, drought, earthquake or other natural disaster;

(b) epidemic or pandemic;

(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

(d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;

(f) collapse of buildings, fire, explosion or accident;

(g) any labour or trade dispute, strikes, industrial action or lockouts;

(h) non-performance by suppliers or contractors; and

(i) interruption or failure of utility service, and the period of closure covers you booking

Bookings placed before 15 April 2020 are not cancellation protected, meaning that if you cancel before the date the balance is due, and we are able to re-let your dates, we will refund you the deposit amount (which may be less than you paid – e.g. if the final letting price was discounted or only some of the days are re-let). If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. You will be reimbursed at check-out date of original booking. From 42 days before check-in to the day of check-in, you remain responsible for the full rent and there will be no refund unless we are able to re-let your dates, in which case we will refund you all or part of the sum you have paid, depending on the value of the replacement booking, less a 10% administration fee. You will be reimbursed at check-in date of the original or replacement booking, whichever has the later arrival date. We would strongly advise that guests take out a travel insurance policy which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday.  If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.