Terms & Conditions
Booking Terms and Conditions for Kernock Cottages
1. CONTRACT
The Contract for a short-term holiday rental will be between the Owners of Kernock Cottages (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) under the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have received and processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and the booking form must list names, addresses and ages of your party.
2. PAYMENT
Bookings are confirmed on receipt of the booking form and receiving the deposit of 1/3 of the holiday cost. The balance of the rental will be due for payment one month before the start of your holiday. We reserve the right to cancel a holiday where payment has not been received one month before the commencement date. If the booking is made within 1 month of the holiday start date, then payment will be due in full. Once you have a confirmed booking (i.e. the deposit has been paid and processed), you are responsible for the full rental cost even if you subsequently cancel.
3. CANCELLATION
Cancellations must be immediately notified to us by phone and confirmed in writing. If we are able to re-let your booking we will refund you the final letting price (which may be less than you paid) less an administration fee. If we are unable to re-let there will be no refund under any circumstances. We would strongly advise that guests take out a travel insurance policy which covers booking cancellations - if you do not have travel insurance, Premier Cottages has a cost-effective policy managed by the Pavey Group (see Holiday Insurance for further details).
4. TERMS OF USE
You may access the property from 16.00 on the day of arrival. Please note that departure is by 10.00 on your final day. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period. On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bin liners and putting in outside bins, ensuring ovens and barbeque are clean and free from grease.
5. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
6. NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated in the brochure and the web site occupy the property, unless by prior arrangement with the owners. We reserve the right to refuse admittance if this condition is not observed.
7. LIABILITY
Kernock Cottages, its employees and representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.
8. CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed in any of the properties.
9. DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand (although we would not charge you for the odd glass or plate). If you lose a key we will replace it upon you paying for the cutting of a new one.
10. RIGHT OF ENTRY
We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
11. COMPLAINTS
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it while you are on site. We value your custom and want you to return.
Holiday Cancellation Insurance
UK Plus Holiday Cancellation
Premier Cottages have their own Holiday Cancellation Insurance exclusive scheme provided to Pavey Group by P J Hayman & Company Limited to cover holidaymakers against having to cancel or curtail a holiday in the UK for a variety of insured reasons.
The cover is particularly wide and provides the following benefits:-
• Loss of Deposit, Cancellation or Curtailment in the event of illness, death, jury service, redundancy etc
• Medical repatriation and other expenses
• Personal Accident
• Personal Liability
• Personal Possessions and Money
• Additional Travel & Accommodation
• Vehicle breakdown
New Financial Services Authority regulations become effective on the 1 January 2009 which, unless the Premier Cottage member becomes directly authorised by the FSA, or an approved representative of an authorised business, the member cannot become involved in any part of the arrangement of the insurance.
Therefore, the Premier Cottage Holiday Cancellation insurance scheme will only permit members to distribute leaflets with the advice that arranging such cover is desirable.
All applications and premium payments will need to be handled by Pavey Group and a list of those guests effecting insurance cover will be notified to each holiday establishment. 10% commission is payable to participating members on premiums collected subject to an agreement being in place.
Premium Guide
The premiums are very competitive and are based upon the total holiday cost, not per person, as follows:
Rates as follows:-
Total Holiday Cost up to: Premium
Up to £400 £17.00
£401-£800 £26.00
£801-£1,200 £34.00
£1,201-£1,600 £43.00
£1,601 - £2,000 £52.00
Each additional £50 £ 2.00
(maximum £6,000 but higher available on application)
Cancellation Excess Waiver £8.00 per booking.
Downloadable pdfs:
Policy Summary
Guest brochure & application form
For further information contact
Leisuresure Department - 01803 402040
Email: schemes@paveygroup.co.uk
Pavey Group is a trading style of Michael Pavey Ltd which is authorised and regulated by the Financial Services Authority. It's FSA registration no. is 308106. Pavey Group is also a trading style of Michael Pavey Financial Services Limited which is authorised and regulated by the Financial Services Authority. It's FSA registration number is 463257. You can check this on the FSA's Register, by visiting the FSA's website on www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
Michael Pavey Ltd. (Registered in England 3419086) and Michael Pavey Financial Services Ltd (Registered in England No. 3418320) are subsidiary companies of Michael Pavey Holdings Ltd (Registered in England No. 02979493). Our registered Address: 50 The Terrace, Torquay, Devon, TQ1 1DD.